Abstract

Logistics management in recent time is very important to many sectors of an economy including the military sector, the manufacturing and assembly industries and retailing which are goods-oriented, as well as transport and other distribution or service-oriented industries.  All these industries have taken advantage of the use of logistics to respond to the challenges of   rising customer demand and pressure from competition. The purpose of the study was to determine the effects of logistics management practices on quality of service delivery in health centres in the Bolgatanga Municipality.  The population for the study comprised staff and clients of two health centers. Random sampling was used to select staff and clients for the study. The study revealed that both health centres do not have well-organized procurement units but have logistics management programmes. The study revealed insufficient drugs and medical supplies, lack of modern medical facilities and equipment, lack of modern storage facilities for medical supplies, irregular flow of medical supplies from suppliers and lack of qualified logistics officers as the major challenges to quality health service delivery in the various health centers. It was concluded that the health centres though have logistics management programmes, still suffer logistics related service delivery challenges such as insufficient drugs and medical supplies and lack of qualified logistics officers. The study recommends the establishment of a well-organized procurement unit to engage qualified logisticians to efficiently and effectively manage their logistics to enable the health centers function well