Sibarani, I. R., & Surabaya, S. P. (2019). THE EFFECT OF QUALITY SERVICES TOWARD THE LOYALTY CUSTOMER OF BANK TABUNGAN NEGARA IN SURABAYA BUKIT DARMO BRANCH THROUGH CUSTOMER SATISFACTION VARIABLES. Management and Economic Journal, 597–607. Retrieved from https://everant.in/index.php/mej/article/view/470